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In This Issue
• Look Ahead  • Points & Pixels  • 3D Elevation  • Roadway Inspection  • LAX  • Belgium  • ASPRS is Key  • LiDAR and Orbit GT  • Out of Control?
Articles   View Cover    Click HERE for the PageFlip full version of the magazine.
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Operations: To Train or Not to Train Print E-mail
Written by Ted Mort   
Saturday, 12 April 2014

A 256Kb PDF of this article as it appeared in the magazine—complete with images—is available by clicking HERE

Recently there's been a push among some of our clients to start bringing 3d imaging systems in-house. In the majority of cases the client wants my company to provide some form of training to help them get off on the right foot.

Although we are in the consulting business, training is a different animal. We've worked for years, continuously refining our processes and tools, investing in R&D and worked closely with hardware and software manufacturers to make sure that we have a deep understanding of their products. Consulting allows me to help you seamlessly embed our services into your workflow. Training basically gives you my playbook.

The pending decision, `to train or not to train' really makes me take a step back and try to consciously separate and separate the emotional response from the rational business response. While taking that step back I began to struggle with understanding this shift and started to ask myself "So what's the deal? Are the services too expensive, too effective, too democratized or becoming too intuitive?"

Emotionally I want nothing to do with it. This is primarily based on my attachment to the processes and fear of losing a client. I feel like I'd be selling short everyone that wears my jersey by sharing. To get past this initial response takes a lot of forward thinking and understanding of everyone's position and needs.

The rational side of things is complicated. You've actually just received a huge compliment. For your client to have an interest usually means that it's been generated through successful utilization of your services to-date. In fact, the success must have been impactful enough for them to convince the powers that be to fork over large sums of money to pursue this endeavor. Congratulations, you've done a great job as a service provider!

The perceived truth--several manufacturers are starting to see success in going after our typical client base, and they should. There are some clients that should definitely perform this work for themselves. It's hard not to get excited about a machine that runs as smooth as your smart phone, add to that software that almost runs itself and you're in business!

The reality--data acquisition requires an experienced crew, but the skill set that goes into post processing is greater. Sure, equipment has become more user friendly and a single software program doesn't seem like too much to handle. But what my clients usually don't see is the multiple technologies that we use for acquisition and modeling depending on the scope.

The result--those that have gone through with the investment get my training, usually designed to address their specific needs and based on utilizing the software that they have. We'll make recommendations on additional tools to reach a higher performance, but these are usually denied when the client asks for more funding. What takes my team 40 man hours is usually performed in 70-80 by the client. After about a year we add new software and hardware, discover new workflows and perform that same 40 hours of work in 30, while they keep the same pace.

Eventually the relationship starts to evolve into a partnership, our team embedded with theirs to handle large, expedited or complex projects. This tends to give you a level of trust that couldn't have existed without working through the integration phase. The key is to stay close and be ready to help them become a champion in their organization. The alternative I see is to do nothing, let them try and fail while building an animosity towards you because you could have helped but didn't... no thanks.

Ted Mort, Vice President of Eco 3d (eco3dusa. com), draws from his diverse background to integrate 3d solutions into the workflows of a wide variety of renowned clients.

A 256Kb PDF of this article as it appeared in the magazine—complete with images—is available by clicking HERE

 
< Prev   Next >

 
From the Editor: A Glance Back and Look Ahead to 2017!
Welcome to the 2017 January/February edition of LiDAR Magazine. As the first issue of 2017, it's a great time to look back over the year that was and take a peak ahead to what the coming year has in store for the LiDAR, mapping and geospatial business. 2016 was a very good year for ....
Read the Article
P and Pixels 
Points & Pixels
Severe Minibus Accident Documented for Crush Analysis... The Shining - in 3D... Leica BLK360 Imaging Laser Scanner and Autodesk ReCap 360 Pro App... Trimble Unveils SX10.... Scanning efficiency for complex structures... Acuity Technologies... New AEC Salary Report ...
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Vicki Lukas 
The 3D Elevation Program and America's Infrastructure
Infrastructure--the physical framework of transportation, energy, communications, water supply, and other systems--and construction management--the overall planning, coordination, and control of a project from beginning to end--are critical to the Nation's prosperity ....
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Brent Gelhar 
Roadway Inspection - Different Surfaces, Different Requirements
Since mobile mapping data collection systems first emerged several decades ago, there have been many advances in the technologies employed. The original visual inspection methods were automated at first with the advent of video camera technology. The most recent ....
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John Stenmark, PS 
Indoor Mobile Mapping Takes Off at LAX
Airports are key components of the global transportation infrastructure. They are complex, expensive investments that require tight management. In order to achieve efficient operations and optimized return on investment, it's ....
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Lies Steel 
Mobile Mapping Project in Belgium Combines 360° Images & LiDAR
In January 2017 IMAGE-V, the consortium formed by Teccon and Sweco Belgium, published the last data set of Flanders in 3D LIDAR and high resolution 360° images. This concluded the 2-year project for the Flemish authorities in which the entire road network of Flanders ....
Read the Article
Dr. David F. Maune 
Why ASPRS is Key to Geospatial Professional Development
I started my geospatial career as a First Lieutenant in Army topographic engineer units in the early 1960s when stereo photogrammetry was still performed with analog Multiplex projectors. It could take 8 hours to perform relative orientation for a single pair of stereo aerial photos ....
Read the Article
Scott Peterson, GISP 
Mobile LiDAR and Orbit GT - Providing the User with the Best Tools
Michael Baker International possesses the most comprehensive asset data collection capabilities in the industry. To help our clients maximize their resources Michael Baker has implemented a web-based solution on our BEAST environment (Baker Enterprise Architecture for Spatial ....
Read the Article
Lewis Graham 
Random Points: Out of Control?
I used part of my Thanksgiving holiday to catch up on some industry reading. What I find is rather disturbing. The offending information is primarily coming from overview articles in online sources regarding small unmanned aerial systems (sUAS) and their data collection ....
Read the Article

 

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